Innovative service to professional call and contact centres
- Outbound and Inbound Calls
- Campaign management
- Reports and Statistics
- Voice Recording
- Telecommunications Services
- E-mail Support
- Predictive Dialer
- Internal Chat
- Questionnaires, Script Editors
- Automated E-mails
- User Right Management
- Web Integration
- Quality Control
- Intelligent IVR
- Expanded Data Handling
- Unique Statistics
- International Phone Numbers
- Personal Consultant
Project and database management: Effective project configuration and profit-and-loss statement option with optimal workforce distribution. Customizable database for each project. Option for MS Excel type of import and export.
User management: Different user rights, with easy creation and modification options.
Script management: Comprehensively structured forms, simple and effective questionnaires.
Quality control management: Individual rating system for every operator call, allowing for continual service improvement.
Fields of application
Managing outbound calls: Intelligent predictive dialer allows users to reach customers quickly and effectively. Large numbers of calls, automated email, SMS and more can be handled efficiently.
Managing inbound calls: Run a high-quality customer service with the help of our IVR, virtual queue, ACD and SBR features. All calls immediately routed to the most appropriate operator.
Managing inbound and outbound calls: VCC Live’s call distribution system, based on the relevant SLA, handles outbound and inbound call distribution in the most efficient way.
Contact Centre functions
Voice: High-quality digital VoIP lines ensure high customer satisfaction throughout business calls.
Email: Automated email based on the outcome of a call. COMING SOON, receive incoming emails!
SMS: Customised text message at the end of each call. Relevant customer data can automatically be included.
Voice recording: Conversations between operators and customers are recorded on separate voice tracks. Each voice track can be given an individual name, and can contain any call-related data.
Real time listening: Real-time call supervising, monitoring and joining in
Voice file storage and download: Based on the file size, recorded conversations can be stored indefinitely, and can be downloaded at any time.